1. Right of Withdrawal

In accordance with Article L221-18 of the Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal without having to provide any reasons or incur penalties, except for return shipping costs. This right of withdrawal applies only to consumers (non-professional individuals).

2. Return Procedure

To initiate a return, please contact our customer service via this form (link). You will receive a return form to complete and include with the returned product. Products must be returned in their original condition, unused, and in their original packaging, accompanied by any accessories (tags, instructions, etc.).

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of non-conformity or product defect. In such cases, ENYSHOP will cover the return shipping costs, subject to approval by our customer service team.

4. Refund Conditions

Once the product is returned and verified, we will process the refund within 5 days of receiving the items. The refund will be issued using the same payment method as the original purchase, unless otherwise agreed. Initial shipping costs will only be refunded if the return is due to an error on our part (defective product or order error).

5. Exclusions from the Right of Withdrawal

In accordance with Article L221-28 of the Consumer Code, certain products are excluded from the right of withdrawal. These include:
- Customized products or products made to the consumer’s specifications.
- Products unsealed after delivery and which cannot be returned for hygiene or health protection reasons (e.g., underwear).

6. Return Address

Please return products to the following address:
ENYSHOP - Returns Department
19A Parc de la Faisanderie
95290 L'Isle-Adam
France

We recommend using a tracked shipping service for your return to ensure traceability and avoid any loss.

7. Additional Complaints

If you have any questions or complaints regarding your return or refund, please contact our customer service via this form (link). We will do our best to respond as quickly as possible.

Last updated on October 6, 2024.