Faqs

At ENYSHOP, we offer two main delivery options for your purchases: Mondial Relay and Colissimo. Mondial Relay allows for economical delivery to a pickup point, while Colissimo ensures fast delivery to your home.

Here are the charges for Mondial Relay based on the weight of your package:

- Up to 0.5 kg: €4.30

- Up to 1 kg: €5.40

- Up to 2 kg: €7.40

- Up to 5 kg: €14.40

- Up to 10 kg: €14.40

- Up to 15 kg: €22.40

- Up to 30 kg: €32.40

The estimated delivery time is between 3 to 5 days.

Here are the charges for Colissimo based on the weight of your package:

- Up to 0.5 kg: €6.70

- Up to 1 kg: €8.25

- Up to 2 kg: €9.55

- Up to 5 kg: €14.65

- Up to 10 kg: €21.30

- Up to 15 kg: €26.95

- Up to 30 kg: €33.40

The delivery time is 2 working days.

Yes, ENYSHOP also delivers internationally. The fees and delivery times vary depending on the destination country. For deliveries outside the European Union, customs fees and local taxes may apply, which are the responsibility of the customer. Delivery times range from 5 to 14 working days depending on the destination.

If your package is damaged or lost during delivery, please contact our customer service immediately at [email protected]. We will open an investigation with the carrier to resolve the situation. Depending on the outcome of the investigation, a refund or replacement of the product may be offered.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the Mondial Relay or Colissimo website, depending on the option chosen.

You have 14 days from the receipt of your order to exercise your right of withdrawal without providing any justification. To initiate a return, please contact our customer service.

Return shipping costs are the responsibility of the customer, unless the product is non-compliant or defective. In such cases, ENYSHOP will cover the return costs.

Once the product is returned and verified, we will process the refund within 14 days. The refund will be made using the same payment method used for the purchase.

Certain items cannot be subject to a right of withdrawal, including personalized products and unsealed items after delivery that cannot be returned for hygiene reasons (e.g., underwear).

Yes, you can return part of your order. Return costs apply in the same manner as for a full return. The refund will be calculated based on the items returned.

If you have not received your refund after 14 days, please contact our customer service. We will check the status of your refund and keep you informed.

By placing an order on ENYSHOP, you unreservedly accept our General Terms and Conditions of Sale (GTC). You agree to provide correct delivery information and to comply with the payment conditions. On our part, we commit to delivering your products in accordance with the announced timelines.

If a product is out of stock after your order, you will be contacted by our customer service. You will have the choice to wait for restocking, receive a similar product, or be refunded for the affected item.

You can contact our customer service for any questions or complaints via email at [email protected] or by phone at 01 89 47 18 80. We strive to respond as quickly as possible.

In the event of a dispute, you have the option to seek mediation before taking legal action. If no amicable solution is found, French courts will have jurisdiction to resolve the dispute.