Faqs
- Delivery Methods
- Returns and Refunds
- General Terms and Conditions of Sale (GTC)
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What delivery methods are offered by ENYSHOP?
At ENYSHOP, we offer two main delivery options for your purchases: Mondial Relay and Colissimo. Mondial Relay allows for economical delivery to a pickup point, while Colissimo ensures fast delivery to your home.
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What are the delivery charges for Mondial Relay in France?
Here are the charges for Mondial Relay based on the weight of your package:
- Up to 0.5 kg: €4.30
- Up to 1 kg: €5.40
- Up to 2 kg: €7.40
- Up to 5 kg: €14.40
- Up to 10 kg: €14.40
- Up to 15 kg: €22.40
- Up to 30 kg: €32.40
The estimated delivery time is between 3 to 5 days.
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What are the delivery charges for Colissimo in France?
Here are the charges for Colissimo based on the weight of your package:
- Up to 0.5 kg: €6.70
- Up to 1 kg: €8.25
- Up to 2 kg: €9.55
- Up to 5 kg: €14.65
- Up to 10 kg: €21.30
- Up to 15 kg: €26.95
- Up to 30 kg: €33.40
The delivery time is 2 working days.
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Do you deliver internationally?
Yes, ENYSHOP also delivers internationally. The fees and delivery times vary depending on the destination country. For deliveries outside the European Union, customs fees and local taxes may apply, which are the responsibility of the customer. Delivery times range from 5 to 14 working days depending on the destination.
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What should I do if my package is damaged or lost?
If your package is damaged or lost during delivery, please contact our customer service immediately at [email protected]. We will open an investigation with the carrier to resolve the situation. Depending on the outcome of the investigation, a refund or replacement of the product may be offered.
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How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the Mondial Relay or Colissimo website, depending on the option chosen.
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What is the timeframe for returning an item?
You have 14 days from the receipt of your order to exercise your right of withdrawal without providing any justification. To initiate a return, please contact our customer service.
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Who bears the return shipping costs?
Return shipping costs are the responsibility of the customer, unless the product is non-compliant or defective. In such cases, ENYSHOP will cover the return costs.
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How can I obtain a refund?
Once the product is returned and verified, we will process the refund within 14 days. The refund will be made using the same payment method used for the purchase.
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Which items are excluded from the right of withdrawal?
Certain items cannot be subject to a right of withdrawal, including personalized products and unsealed items after delivery that cannot be returned for hygiene reasons (e.g., underwear).
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Can I return part of my order?
Yes, you can return part of your order. Return costs apply in the same manner as for a full return. The refund will be calculated based on the items returned.
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What should I do if my refund has not been received?
If you have not received your refund after 14 days, please contact our customer service. We will check the status of your refund and keep you informed.
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What are the rights and obligations of the customer when placing an order?
By placing an order on ENYSHOP, you unreservedly accept our General Terms and Conditions of Sale (GTC). You agree to provide correct delivery information and to comply with the payment conditions. On our part, we commit to delivering your products in accordance with the announced timelines.
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What happens if a product is out of stock?
If a product is out of stock after your order, you will be contacted by our customer service. You will have the choice to wait for restocking, receive a similar product, or be refunded for the affected item.
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How can I contact customer service?
You can contact our customer service for any questions or complaints via email at [email protected] or by phone at 01 89 47 18 80. We strive to respond as quickly as possible.
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How are disputes handled?
In the event of a dispute, you have the option to seek mediation before taking legal action. If no amicable solution is found, French courts will have jurisdiction to resolve the dispute.